Privacy Policy - Tenant App

This privacy policy ("Policy") explains how [CouncilName] ("we," "us," "our") collects, uses, and protects the information you provide when using our mobile application, iOpt Tenant App ("App," "Service").

We reserve the right to update this Policy at any time. You will be notified of significant changes. To stay informed, we recommend reviewing this page periodically.

Contact Us

If you have any questions about this Privacy Policy, or about our data protection measures, please contact us at:

[Council Name], [Email Address], [Council Address]

You can also contact us through our website at: [Council Contact Form URL]

What User Data We Collect

When you use our App, we may collect the following types of data:

  • Personal Information: Name, email address, address, images and descriptions of your home.

  • Device Information: IP address, device type, operating system, unique device identifiers.

  • App Usage Data: Features used, time spent on the app, interaction patterns.

  • Other Data: Preferences, interests, or any information you voluntarily share.

Why We Collect Your Data

We collect your data for several reasons:

  • Provide information about your home and the readings collected by our sensors.

  • Improve app functionality and user experience.

  • Provide customer support and respond to inquiries.

  • Send notifications or updates.

  • Analyse usage trends.

  • Ensure security and prevent fraudulent activities.

How We Protect Your Data

[Council Name] is committed to safeguarding your data by implementing security measures such as encryption, secure servers, and access controls to prevent unauthorized access, disclosure, or modification.

Permissions and Device Access

Our App may request access to certain features of your device, including:

  • Camera & Photos: For uploading images.

You can enable or disable these permissions through your device settings.

Cookies and Tracking Technologies

Our App may use cookies or similar tracking technologies to enhance user experience, analyse trends, and improve services. You can manage or disable tracking through your device settings.

Data Sharing

Your personal data will be shared only with our processor, iOpt Limited, who provide and support the App.

We will not share your information with any third parties for the purposes of direct marketing.

Third-Party Services

We may integrate third-party services (such as analytics tools). These services have their own privacy policies, and we encourage you to review them separately.

Your Data Protection Rights

Under data protection law, you may have rights depending on our reason for processing your information, including:

  • Access, correct, or delete your personal data.

  • Restrict certain data processing activities.

  • Object to processing.

To exercise these rights, contact us at [Council Email Address] or [Council Contact Form URL].

Data Retention

[Council Name] retains your personal data only as long as necessary for the purposes outlined in this Policy unless a longer retention period is required by law.

Information collected through the App may be retained after your residence terminates for up to [Three years].

Children’s Privacy

Our App is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we discover such data, we will take steps to delete it.

Complaints

If you have queries or concerns about the App or any other part of our service, please contact us on the above methods.

If you remain dissatisfied, you can make a complaint to the UK supervisor authority, the Information Commissioner’s Office.